Great that you're thinking about a career with BSI
Location : Melbourne / Brisbane
To conduct various types of audits to work closely with BSI clients to help them improve their performance by assessing their systems and processes against BSI standards
Purpose of the Position- To conduct on-site assessments against the requirements of relevant standards or specifications.- To provide expertise, produce surveillance and initial assessment reports and make recommendations for certification decisions.- To promote the BSI product offering and solutions to our clients with the view of improving their business performance, managing risk and "Making excellence a habit"
Key Responsibilities & Accountabilities- Undertake management system assessments in accordance with BSI requirements and Our Client Promise.- Prepare assessment reports and deliver findings to clients to ensure client understanding of the assessment decision and clear direction to particular items of corrective action where appropriate.- Recommend the issue, re-issue or withdrawal of certificates, and report recommendations in accordance with BSI policy, procedures and prescribed time frame.- Lead assessment teams as required ensuring that team members are adequately briefed so that quality of service is maintained and that effective working relationships are sustained both with Clients and within the team.- Establish and develop an effective partnership, which secures the commercial relationship and encourages opportunities for business development and increased client satisfaction with clients in your portfolio.- Provide accurate and prompt information to support services, working closely with them to ensure that client records are up to date and complete and that all other internal information requirements are met.- Plan/schedule workloads to make best use of own time and maximize revenue-earning activity.- Coach colleagues as appropriate especially where those members are inexperienced assessors or unfamiliar with clients' business/technology and assist in the induction and coaching of new colleagues as requested.- Maintain and develop assessment skills and technical and management system standards knowledge.- Provide technical support to clients through business development, sales and customer service staff- Knowledge in - Built Environment ISO 9001 ISO 14001- Act as a brand Ambassador for BSI. This means acting ethically, following company rules and promoting BSI services to clients so they are able to optimize business performance and "Make Excellence a Habit".
**Requirements**:
- Qualifications and / or experience in relevant industry or discipline and have a comprehensive knowledge of business processes and systems- Commercial understanding of compliance industry- Good verbal and written communication skills and an eye for detail- Be self-motivated, flexible, and have excellent time management/planning skills- Can work under pressure- Willing to travel on business intensively- An enthusiastic and committed team player- Good public speaking and business development skills will be considered advantageous
Key Performance Indicators and Our Client Promise- Be the BSI Brand Ambassador- Work with scheduling & planning to ensure your work is booked 3 to 6 months ahead. Book next visit at the current audit if possible- Produce high quality, accurate and professional client reports- Complete the client report before you leave site for 50% of audits or within 5 days of the audit end date for a 100% of audits and upload eReport- Discuss Driving Force opportunities in relation to BSI products and services with clients. Leads of 2 per months are required to be entered into Point Global system- Be 100% productive and aim to exceed your delivery target days per year- Maintain and gain more T/P/I codes - own your own development- Be part of the BSI team
Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.
BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.