Customer Support Role
We are a technology company that is proudly part of the Bendigo and Adelaide Bank Group. We hit that sweet spot of having a small company rhythm, with a large company reach and resources. We operate under a commitment to high standards of corporate governance.
About Our Mission
We believe that through innovation and empathy, we can help people who most need it have a better relationship with their money.
What We Offer in Terms of Benefits
We have a generous parental leave policy and flexible working arrangements. All our employees must be vaccinated against COVID-19. We value physically getting together, so we're currently only hiring in Melbourne or adjacent areas.
About This Customer Support Job
Main Responsibilities:
* Gather feedback from customers on how we can improve.
* Complete day-to-day operational activities for Up (general banking queries and transactions).
* Work with other departments that support banking interactions (e.g. disputes, cards, fraud).
* Help with the release of new products.
* Help us find and fix any issues a customer might have.
Risk Management:
* Comply with Up's policies and procedures.
* Make sure you complete all mandatory risk training.
* Report any concerns, loss events or incidents of non-compliance.
* Share your knowledge with the team.
Key Requirements:
* Customer service experience.
* Good communication and people skills.
* Be up for change.
* Knowledge of the Bank's systems (BDS, RFS, LINX) is preferred but not essential.
* Branch experience is preferred but not essential.
Our Ideal Candidate:
* Someone that is super keen to immerse themselves in our company culture.
* Is comfortable giving and receiving feedback to and from their team mates.
* Has a healthy relationship with accountability + quality + continuous improvement.
* Can work fluctuating shifts throughout the week (is ok working weekends).
* Can manage multiple streams of work without breaking a sweat.
* Has a desire to push the limits & break the status quo.
* Is a relationship builder - someone who is comfortable working with cross functional teams to influence great customer outcomes.