About Audika
Audika is part of Demant, a world‐leading hearing healthcare group that offers solutions and services to help people with hearing loss. The group employs more than 22,000 staff in over 30 countries and distributes hearing healthcare and intelligent audio solutions in more than 130 countries. In Australia, Audika operates over 350 clinics that provide hearing services. We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss.
About the role
Client Services Officer is a pivotal role in each clinic that contributes to clinic performance and enhances our customers' experience. The role involves collaborating with Clinicians and Hearing Technicians to provide quality hearing‐care outcomes, learning about our products, services and government funding programs, and applying tailored client‐specific sales strategies.
Job Responsibilities
* Oversee daily clinic operations: maintain a tidy, welcoming environment, greet clients, and deliver an exceptional experience.
* Manage client appointments via phone, email, and the booking system, confidently navigating multiple systems and applications.
* Provide basic hearing‐device support, including cleaning, battery replacement and Bluetooth pairing (training provided).
* Contribute to community engagement activities such as site visits, promotional activities and expos.
* Maintain inventory and order hearing devices; process invoices and POS transactions; verify client eligibility (HSP, DVA, private health insurance).
* Engage clients with empathy and warmth, responding promptly to enquiries and offering proactive support.
* Work effectively in a small team; independently manage the front desk while supporting customers, clinicians, hearing technicians and other stakeholders.
Benefits
* Permanent full‐time role in an established global organisation.
* Performance incentives.
* Supportive hearing‐care team.
* Professional development through clear career path and professional training.
* MyRewards program - discounts at more than 300 retailers and services across Australia.
* Online Wellbeing centre - platform offering activities, workouts, meditations, nutritional and financial advice.
* Employee Assistance Programme.
* Birthday and Christmas gifts.
Qualifications
* Previous administration and/or customer service experience in retail, hearing care services, pharmacy or allied health.
* Experience working with an older demographic is preferred.
* Strong interpersonal communication skills and empathy for clients.
* Strong computer skills are an advantage, but applicants willing to learn are welcome.
* Flexibility, including ability to pick up additional shifts at short notice to cover planned and unplanned leave.
Values
Audika is proud to have a diverse and inclusive culture that acknowledges and respects our employees. We are a team of professionals who bring the importance of sound to life and connect our clients through our hearing products. We believe that it all starts from our employees, who make this happen. We are led by our values, which shape a supportive and encouraging culture where everyone can thrive and succeed.
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