Posted: 13 December
Offer description
Customer Service Representative Opportunity
Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment and enjoy working with diverse individuals?
As a Customer Service Representative, you will be the first point of contact for our clients, providing them with expert guidance and support to ensure their rental experience meets their expectations.
* Excellent communication and interpersonal skills are essential for this role, as you will be interacting with customers from various backgrounds and cultures.
* Previous experience in sales, customer service or retail is highly desirable, but not necessary. What's more important is your ability to build strong relationships with our clients and consistently deliver results that exceed their expectations.
* We are looking for a highly motivated and flexible individual who can work efficiently in a dynamic environment, handling multiple tasks simultaneously while maintaining a positive attitude.
* Previous experience in sales, customer service, or retail
* Car rental experience is highly desirable
* Strong communication and interpersonal skills
* Computer literacy skills required
* Ability to work efficiently in a fast-paced environment
* Flexibility to work on a rotating shift roster
* Valid Australian driver's license with a clean driving record
* Current and ongoing Australian work rights
A competitive hourly rate + casual loading + generous, uncapped incentive scheme
Opportunity to maximise your income based on your exceptional performance with our incentive program
Ongoing training and development
Access to same-day pay via our financial wellbeing provider
Employee Referral Program - earn $$ when you successfully refer a candidate
Company uniform provided
Generous employee discounts including discounted car rental for staff, family and friends, Bupa health insurance, pet insurance, Accor and more
Access to an international brand with opportunities to work nationally and globally
Mental health and wellbeing initiatives, including access to Employee Assistance Program and the Calm App - the #1 app for mental fitness
Great culture, working with an energetic, supportive and high performing team
Some of the key responsibilities include:
* Greet customers and assist them in renting vehicles as based on their preferences and needs
* Process rental agreements accurately and efficiently
* Address customer inquires and concerns promptly and professionally
* Inspect vehicles before and after rental periods, noting any damages
* Achieve or exceed sales targets
* Maintain knowledge of current promotions, services, and products to assist with sales efforts
* Build strong customer relationships to encourage repeat business and referrals
* Detailing and cleaning vehicles to business quality standards
* Refuel and transport vehicles
