Overview
Hotel: Sorrento Mornington Peninsula (MELST), 23 Constitution Hill Road, 3943
InterContinental Hotels Group (IHG) are one of the world's leading hotel companies. Present in around 100 countries, we have over 160 million guests staying in 889,164 rooms in more than 6,000 hotels per year.
InterContinental Sorrento Mornington Peninsula opened in August 2022 and is a 108-room design orientated hotel in the heart of Sorrento on the Mornington Peninsula. We are focused on bringing the InterContinental personalised service to life. At InterContinental Sorrento Mornington Peninsula, we are here to make each of our valued guest enjoy the finer things in life to discover the means of experiences that cannot be had anywhere else.
Role
InterContinental Sorrento Mornington Peninsula is seeking a casual Reservations Agent to join our charming, confident, and internationally minded team who knows how to exceed guest expectations. You'll need to be in the know about current Mornington Peninsula trends, experiences and product knowledge to create a customized experience for your guests' every time.
Responsibilities
- Answering reservations queries for upcoming stays or in-house guests
- Resolving guest issues and using their feedback to improve guest satisfaction
- Showcasing knowledge of the local area, sharing recommendations of events, places of interest, and restaurants
- Leading the way as a brand ambassador
Qualifications
What we need from you
- Ideally you will have previous hotel experience in a reservations and/or front office environment and a real passion for delivering great customer service.
- You're known for your dynamic personality and superior communication skills.
- The role’s hours are a rotating roster between 7am to 11pm over 7 days.
- Opera knowledge is highly desirable.
What we offer
- Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.
- You’ll be rewarded with a suite of benefits that support you and your family’s wellbeing, including paid birthday leave, enhanced parental leave, versatile work options and proactive health days.
- Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go further.
- We are proud to be IHG and we know you will be too.
At IHG, we’re committed to delivering True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Let’s Go Further Together.
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s. We are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We take pride in being genuine ambassadors of the InterContinental brand and invite you to be part of the brand. Let’s embrace a world of opportunities together.
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📌 Reservations Agent
🏢 Intercontinental Hotels Group
📍 Australia