* Opportunity to work with one of Australia's largest general insurers
* Flexible hybrid/remote work environment – Open to candidates in NSW, VIC, QLD & WA
* Be part of relaxed, friendly group of professionals
About Hollard
Hollard Insurance is part of the Hollard Group of Companies and a top 5 General Insurer in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, bicycle and pet, in proud partnership with some of Australia's biggest consumer brands and broker businesses. As an independent and privately owned company, we believe we can go further together – for our people, customers, communities and partners – through an innovative approach to providing insurance.
Our state-of-the-art facilities in North Sydney reflect our commitment to providing innovative workspaces that support hybrid and remote work.
About the Role
As a member of the Supplier Partnership & Performance Motor Team (SPPM), you will be accountable for supporting the implementation and driving the adoption and performance of Audatex across Hollard's Partner Motor Repairers.
Your duties and responsibilities
* You will contribute to and champion innovation to drive improvement across all aspects of the Motor Related Supply Chain, delivering key metrics of Cost, Quality and Timeliness.
* You will contribute to the design and execution of Hollard's Supply Chain strategy across Hollard's Motor Repairers.
* This role is key to managing the risks associated with Hollard's Motor Repairers which will include compliance with the Code of Practice, Claims Handling as a Financial Service, relevant APRA and ASIC requirements.
* You will promote a risk aware culture across all levels of Hollard's Motor Repairers both internally and externally.
* You will proactively mitigate risk in our Motor supply chain and approach to claims management and continue to develop tools and support for those most vulnerable in the community.
* You will partner with your Supplier Partnership & Performance Motor (SPPM) co leagues.
About You
* Must have experience using the Audatex net and or Qapter claims assessing platform
* Trade qualification (panel beater or spray painter) preferred
* Previous experience in a Claims Auditor role, Motor Claims Supplier relationship management role or panel shop estimating role preferred
* Strong knowledge of motor claims discipline claims discipline, practices and products, minimum 3 years' experience desirable.
* Knowledge of the smash repair industry, including trends and technology used in the repair of motor vehicles.
* Ability to deliver industry leading cost, quality, and timeliness outcomes through the successful implementation of Audatex platforms across Partner Motor Repairers and Motor Assessing teams.
* Analysis of cost performance across Partner Motor Repairer network to identify cost saving opportunities.
Working at Hollard
At Hollard, you'll discover an environment where you can truly make an impact. We offer the best of both worlds – the opportunity, agility and creativity of a company growing with scale, alongside a focus on becoming a catalyst for enduring, positive, social change.
We're a tight-knit team, where authentic voices and unique perspectives matter. We work supportively, collaboratively and inclusively to help shape our future and create shared value for our communities.
Hollard proudly promotes flexible work including remote work, non-traditional work patterns, and work-family balance. We're also unapologetically committed to creating a workplace that values your diversity with a true sense of inclusion. We actively seek to hire for your different lived experiences, including as it relates to disability, ethnicity, faith, Aboriginal and Torres Strait Islander Peoples, gender diversity, sexual orientation, age, neurodiversity.
We're building something special. Working closely with our industry partners to reshape insurance for the better, we're people changing insurance.
Please note:
Even if you don't meet all our selection criteria, we encourage you to apply.
A full background check will be completed on the successful applicant.
Visit the Hollard careers page to learn about how Hollard will collect, store and handle your personal information.
We are NOT engaging Recruitment Agencies for this role and ask agencies to respect our policy of no unsolicited contact regarding advertised vacancies.