National Operations Lead
Oversee customer service and national operations.
* Craft operational frameworks;
* Tailor ERP and EDI systems;
This senior role involves shaping the future of customer service teams by leading strategic initiatives, optimizing processes, and driving growth through effective team management. The successful candidate will have a strong background in operations management, excellent communication skills, and the ability to lead cross-functional teams. Key responsibilities include developing operational frameworks, enhancing enterprise resource planning (ERP) and electronic data interchange (EDI) systems, managing budgets effectively is not required but rather understanding all financial impact at all levels on their functions for long term thinking while also handling people side with empathy which maintains high morale.