We are seeking a highly skilled and detail-oriented individual to fill the role of Center Coordinator. This position requires excellent people handling skills, a high degree of accuracy in obtaining and recording information, and good organizational skills. The ideal candidate will be able to develop cooperative bonds with surgeon's offices to achieve maximum utilization of the Center.
Key Responsibilities
* Receives, screens, and routes incoming calls in a professional manner.
* Knows and adheres to all policies of the Center.
* Greets and registers all incoming patients in a timely manner.
* Verifies all information on registration forms and gets patient signatures.
* Makes copies of insurance cards, living wills if applicable.
* Verifies correct spelling of patient name in the records, if misspelled makes proper corrections.
* Assembles patient's charts prior to surgery.
* Completes OTC payment journals for patient and incoming mail payments.
* Processes credit card transactions.
* Informs pre-op nurses and administration if a patient has not shown up or late for their scheduled procedure.
* Scans all necessary documents prior to procedure and pathology reports after procedure is completed.
* Enters patient information into computer if needed.
* Maintains master schedule for the Center.
* Moves cases from Case Coordination to the master schedule, coordinates between doctors, office staff, management to ensure availability of equipment.
* Handles cancellations, and keeps record of canceled procedures.
* Medical records: Sends out requests for attorneys, maintains a log of what is sent and when the fees received. Ensures Medical records are always secure. Maintains patient confidentiality.
* Maintains office supplies and notifies materials manager of needs.
* Informs Business Office Manager/Administrator of applicable day-to-day situation.
* Is familiar with and answers any questions regarding center's forms.
* Collects daily mail.
This role may require working varying shifts, including early morning start times. We offer a dynamic work environment and opportunities for growth and development.
Requirements
* A high school graduate with a minimum of two years of secretary, ward clerical or surgical experience.
* Good knowledge of surgical terminology.
* Ability to stand, walk, sit, and answer phone for extended periods.
* Reliable, productive, patient-oriented, and self-motivated individual who can work as a team member and communicate directly and professionally according to the chain of command.
Please note that this job description is a summary of the key responsibilities and requirements of the position. Additional duties and qualifications may be assigned as needed.