Job Overview
We are seeking an IT Systems Administrator to join our dynamic team. As a key member, you will be responsible for delivering IT support and projects across various brands and sites.
* Provisioning laptops and desktops involves building and configuring systems for new hires, ensuring they have the necessary tools to perform their roles effectively.
* Collaborating with vessel crew members is crucial in coordinating maintenance tasks outside regular business hours.
* Providing technical assistance via phone, remote sessions, and in-person desk support is essential for operating systems and business applications.
* Maintaining system health and responding promptly to alerts and alarms ensures seamless operations.
* Resolving tickets in the IT support queue in a timely manner is critical, aligning with service level agreements (SLAs).
* Managing accounts within Active Directory, Office 365, and other business applications is a vital aspect of this role.
* Implementing updates, patches, and security measures is crucial in maintaining a secure environment.
Key Responsibilities
Laptop and Desktop Provisioning
Our ideal candidate will build and configure systems for new hires, ensuring they have the necessary tools to perform their roles effectively. This includes:
1. Building and configuring systems for new hires.
2. Ensuring new employees have the necessary software and hardware to perform their duties.
Technical Assistance
As an IT Systems Administrator, you will provide technical assistance via phone, remote sessions, and in-person desk support for operating systems and business applications. This includes:
1. Providing technical assistance via phone.
2. Assisting with remote sessions.
3. Offering in-person desk support for operating systems and business applications.
System Maintenance
Our team relies on your ability to maintain system health and respond promptly to alerts and alarms. This includes:
1. Monitoring system performance.
2. Responding promptly to alerts and alarms.
IT Support Queue
Resolving tickets in the IT support queue in a timely manner is critical, aligning with service level agreements (SLAs). This includes:
1. Managing the IT support queue.
2. Resolving tickets in a timely manner.
Account Management
Managing accounts within Active Directory, Office 365, and other business applications is a vital aspect of this role. This includes:
1. Managing accounts within Active Directory.
2. Managing accounts within Office 365.
3. Managing accounts within other business applications.
Security Measures
Implementing updates, patches, and security measures is crucial in maintaining a secure environment. This includes:
1. Implementing updates.
2. Applying patches.
3. Implementing security measures.