Job Title:
A Medical Office Administrator is needed to work at the front desk of a medical clinic.
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Job Description:
We are seeking a friendly and organized individual to join our healthcare team. In this role, you will greet and check in patients, answer questions, collect patient co-pays, process paperwork, and schedule appointments. You will also help keep records and work areas clean and organized, as well as ensure our office provides a welcoming environment for our patients.
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Key Responsibilities:
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1. Open and Close clinic as per set procedure
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2. Greet patients and other callers in a professional and courteous manner
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3. Make appointments for patients
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4. Ensure medical records are managed confidentially and efficiently
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5. Accurately process patient payments via cash, Eftpos, and direct bill transaction
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6. Invoice Medicare, Private Health Funds, TAC, Workcover
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7. Deal with referring doctors, hospital staff, pharmacists etc courteously and helpfully
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8. Attend to patient enquiries
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9. Check and handle internal emails
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10. Fill in the roster when staff is away, on holidays and sick leave
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11. Maintain the reception waiting area and consulting rooms tidy including the clean up of spills if necessary
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12. Ensure the accurate storage and retrieval of patient and practice records with appropriate scanning, faxing and filing of all documents
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13. At all times maintain confidentiality of patient personal and financial information
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14. Complete recalls
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15. Support the day to day operations of the medical centre
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16. Exceptional customer service and teamwork skills
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