* Full time ongoing position * Salary range: $66,772 - $81,080 plus super * Up to $15,900 in salary packaging, flexible hybrid work arrangement About the roleVictoria Legal Aid (VLA) is looking for an administrative assistant to join our team at the Shepparton office, providing a mix of clerical and reception support. Reporting to the Administrative Services Manager (ASM), you will handle tasks like data entry, document preparation, and file management to keep our operations running smoothly. You'll also be the first point of contact for clients, welcoming them and managing inquiries both in-person and over the phone, all while supporting our legal team in a fast-paced environment. This role is based at our Shepparton office on Yorta Yorta Country. About youAs our ideal candidate, you will possess: * Ability to manage multiple tasks effectively, prioritize your workload, and meet deadlines, even in a busy environment. * Strong communication skills to engage with clients empathetically and effectively, especially those from disadvantaged backgrounds. * A commitment to providing high-quality, client-focused services in a sensitive environment. * Advanced proficiency in Microsoft Office Suite and familiarity with client database management. * A proactive attitude and the ability to work effectively in a team setting, contributing to a positive workplace culture. Don't meet every requirement? At VLA, we understand that your work and life experiences can be just as valuable. If your CV doesn't align perfectly with our job description, we strongly encourage you to apply. You may be just the right candidate. About VLAWe offer legal representation, family dispute resolution and non-legal advocacy to those who need it most. With over 1400 staff employed in 16 offices across Victoria, we help people with their legal problems by providing information, advice and education with a focus on the prevention and early resolution of legal problems. Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds and foster a work culture that's inclusive as well as diverse. Your unique ideas and perspectives are valued so that we best represent the people we serve. Employee benefits * A focus on work-life balance, including flexible working arrangements * Hybrid work from home & office model * Generous leave benefits, including: * Three days paid seasonal leave (to be taken between Boxing Day and New Year's Day public holidays) * Paid gender affirmation leave * Five days both paid reproductive and fertility leave per calendar year * Annual 3% salary increase each December plus performance-related salary incentives * Attractive salary packaging options including General Expenses up to $15,900, Meals & Entertainment up to $2,650 PLUS Novated Leasing * Individual learning and professional development opportunities, tailored to your role and career goals * Free annual flu vaccinations * Access to our Employee Assistance Program, including confidential counselling and access to a range of mental health and wellbeing resources. How to applyTo be considered for this role, please submit your current resume and a cover letter. If you require adjustments to the recruitment and selection process or need an alternative format to any of the application material, please don't hesitate to get in touch with our team. For further information, please review the attached position description or contact Elyse Lobe, Administrative Services Manager on (03) 5823 6206 or recruitment@vla.vic.gov.au. No agency applications will be accepted. Applications close by 11.59pm on Monday 13 April 2026. Other relevant informationIt is a requirement that staff attend for office-based days at their primary work location. In line with this requirement, interstate applications will be considered only where the candidate is able and willing to relocate to Victoria, unless part of a border community. VLA is committed to putting the safety and wellbeing of children first.