Join an industry leader and make a positive change in the sustainable use of the world's natural resources. Together, we will transform the business and drive the industry toward a greener future.
Job Description
We are seeking a Field Service Supervisor to join our Services team in Mackay. The successful candidate will be responsible for supervising the Field Service team at customer sites, focusing on safety, customer service, and satisfaction.
Responsibilities
* Supervise mechanical service work at customer sites
* Oversee installation and commissioning of systems and machinery
* Provide technical support at customer sites
* Promote products, services, and OEM spare parts
* Support technicians and perform hands-on mechanical work as needed
* Support technical teams on complex issues
* Evaluate timely completion of reports, time sheets, and expenses
* Assist with quotations, scope of work, and pricing
* Support warranty processes and root cause analysis
* Allocate work to team members
* Promote safety culture and compliance with HSE requirements
Requirements
* Minimum 5 years experience in industrial equipment, technical support, and service
* Relevant Trade certificate
* At least 2 years supervisory experience
* Ability to troubleshoot technical issues
* Effective leadership and communication skills
* Ability to read hydraulic schematics
* Capability to work under pressure and travel as needed
What We Offer
* A safe work environment prioritizing health
* Competitive salary with annual incentives
* Additional annual leave
* Flexible working arrangements
* Medical benefits and insurance
* Career development opportunities
Metso is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, religion, or other protected characteristics.
Metso specializes in sustainable technologies and solutions for the aggregates, minerals, and metals industries worldwide.