Industry Client Solutions Manager (FMCG), Sydney
Get AI-powered advice on this job and more exclusive features.
Responsibilities
About Us
Industry Operations Team at TikTok helps formulate industry strategy and identify growth opportunities. We deliver industry-specific solutions across the APAC region by nurturing accounts through high-touch client service and education on TikTok solutions, supporting brands in achieving marketing and business objectives. Our team collaborates cross-functionally to provide holistic solutions covering product knowledge, vertical expertise, and market insights. We seek individuals with strong business acumen and the ability to provide consultative sales in a fast-paced environment.
Responsibilities
1. Act as a Consultant to clients and internal stakeholders
- Focus on solutions from product adoption, strategy, and optimization to link marketing objectives with business goals for Top 10 clients.
- Stay updated on product developments, market landscape, vertical movements, and competitor activities to advise clients and internal teams.
- Develop Test & Learn plans using Measurement solutions (BLS, CLS, Ad Effectiveness, etc.) across full-funnel solutions.
- Drive adoption of Pixels, MMPs, TikTok Shop where applicable.
- Create narratives, workshops, and business reviews to educate and upskill clients.
- Establish TikTok's value as part of a brand's media mix and communication strategy.
2. Account Management, Campaign Management & Reporting
- Manage and grow post-sale relationships with brands and agency teams, steering account growth.
- Review media plans and suggest optimizations.
- Oversee campaign setup, performance monitoring, and optimization.
- Support revenue attainment through content and performance objectives.
- Analyze data and present insights and next steps.
- Prioritize tasks by urgency and impact in collaboration with Brand Partnerships Managers.
3. Stakeholder Management & Revenue Impact
- Build trusting relationships with internal and external teams for account growth.
- Understand cross-functional team scopes and approaches.
- Promote product adoption and market-specific programs.
- Collaborate on account and opportunity planning with the Brand Partnerships team.
- Track revenue and impact of client activities.
- Share learnings through case studies and knowledge sharing.
Qualifications
Minimum Qualifications
* Experience in account management/client services roles in digital marketing, with knowledge of digital media platforms, KPIs, and vertical markets.
* Good understanding of digital media and marketing; vertical expertise in FMCG or Tech is a plus; experience in in-house marketing, agency, or platform solutions preferred.
* Experience managing branding and performance advertisers across multiple markets.
* Proficient in Thinkcell/Excel, dashboarding; detail-oriented, analytical, and creative problem solver.
* Excellent English communication and presentation skills.
Preferred Qualifications
* Experience with CPAS/Shopping Ads/E-commerce marketing.
* Experience with third-party ad measurement verification partners (IAS, DV, MOAT).
* Experience with Mobile Measurement Partners and Pixel setup/troubleshooting.
* Experience building strategic programs for education and product adoption.
* Technical problem-solving experience with product and engineering teams.
About TikTok
TikTok is a leading platform for short-form mobile video, aiming to inspire creativity and bring joy. Our global headquarters are in Los Angeles and Singapore, with offices worldwide.
Why Join Us
We foster creativity, innovation, and impact, valuing curiosity, humility, and resilience. We embrace challenges and promote continuous learning and growth. Join us to make a difference.
Diversity & Inclusion
TikTok values diversity and inclusion, creating an environment that reflects our global community. We celebrate diverse voices and perspectives.
Acknowledgment of Country
We acknowledge the Traditional Custodians of land across Australia, paying respect to elders past and present, and extending respect to all Aboriginal and Torres Strait Islander peoples.
Seniority level
* Associate
Employment type
* Full-time
Job function
* Business Development and Sales
Industries
* Technology, Information and Internet
#J-18808-Ljbffr