Claims Officer - Inclusive Employment Australia
Campbell Page is thrilled to be one of the successful providers for theInclusive Employment Australia (IEA)contract.
We are committed to delivering exceptional outcomes for our participants and building strong, inclusive communities.
We pride ourselves on being a high-achieving organisation that values collaboration, integrity, and results.
About the Role
We are seeking aClaims Builderto manage and submit outcome claims across our Employment Service Areas.
In this pivotal role, you will gather and verify claims evidence in line with Inclusive Employment Australia (IEA) guidelines, conduct quality assurance checks, and liaise with internal stakeholders to ensure timely, accurate submissions.
You will work closely with Regional and Business Managers to forecast outcomes and provide regular updates on claims performance.
The role can be based at any of our Westgate ESA sites: Sunshine, Melton, Point Cook, Taylors Lakes and Werribee.
Key Responsibilities
Gather, review, and submit claims evidence in accordance with IEA outcome guidelines
Conduct daily quality checks on placements and post-placement support
Maintain compliance notes and ensure accurate database management
Collaborate with Employment Mentors, participants, and employers to secure documentation
Provide regular reporting, forecasting, and performance updates to the Revenue Manager
Identify opportunities for process improvement to boost conversion rates and employer satisfaction
About You
You are detail-oriented, results-driven, and thrive in a collaborative environment.
With strong communication skills, you can adapt your approach to suit a range of stakeholders.
You have at least 2 years of employment services industry experience with knowledge of claims, outcomes, and post-placement support, and you're comfortable working with complex processes and meeting KPIs.
Essential Skills & Experience
Proficiency in Microsoft Office, particularly Excel
Strong organisational and time management skills
Proven ability to achieve targets and work to deadlines
Experience with quality assurance and compliance processes
What We Offer
A career with purpose with a values-led NFP making a real impact across Australia.
Ongoing training and genuine professional development opportunities.
A supportive team culture where authenticity, care, and community come first.
Base Salary + super
Not-for-Profit salary packaging (increase your take home pay)
17.5% leave loading
Monthly RDOs
Extra paid 'Thrive Leave' benefits once you've worked with us for 12 months or more
Join Us
If you're passionate about quality, compliance, and delivering outstanding outcomes, we'd love to hear from you.APPLY NOW
Campbell Page is a not-for-profit organisation dedicated to empowering people through employment services, disability support, youth programs, and more.
With deep connections across communities nationwide, we're proud to create safe, welcoming, and accessible workplaces where everyone can thrive.
We warmly encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, mature-age workers, LGBTQIA+ individuals, and those from a wide range of backgrounds.
We're focused on delivering great candidate experiences – for everyone – so, if there is anything we can do to make our recruitment process more inclusive or accessible, just let us know.
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