Customer Service Representative
We are seeking a skilled and dedicated Customer Service Representative to join our team.
Key Responsibilities:
* Guest Reception: Ensure a smooth and efficient check-in process while addressing any immediate inquiries or needs upon arrival.
* Communication: Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email.
* Reservation Management: Oversee the accurate processing of guest reservations, updates, and special requests, utilizing property management systems to ensure seamless scheduling and availability.
* Guest Experience: Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalized recommendations to enhance their experience.
Qualifications:
* A demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
* Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
* Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
* Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.
* Presents themselves professionally, adhering to the organization's values and standards.
* Committed to working a dynamic schedule, including weekends, public holidays, and varying shifts to meet operational requirements.