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Pan Pacific Hotels Group has over 50 Hotels, Resorts, and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. We provide gracious and dependable hospitality across our two internationally renowned brands, PARKROYAL and Pan Pacific.
The Role
Based at the award-winning 5-star Pan Pacific Melbourne (in the heart of South Wharf), we are seeking an enthusiastic & passionate Reservations Agent to join our diverse & unique hotel on a permanent Full-Time (Monday - Saturday) basis.
* Handle all accommodation bookings and inquiries via phone, email, and internal systems.
* Accurately input reservations into the property management system (PMS).
* Maximise room occupancy and revenue through effective selling techniques.
* Review daily reports to ensure reservations are accurate and follow up as needed (e.g., no-shows & cancellations).
* Provide guests with accurate information regarding room types, rates, packages, and hotel facilities.
* Maintain a high level of product knowledge to tailor guest experiences.
* Follow up on special requests and ensure seamless communication between departments.
Talent Profile
Ideally You Will Have
* Experience executing reservations for 4 or 5-star properties.
* Opera PMS, Opera Reservations, and Siteminder experience (preferred).
* Strong time management skills.
* Experience managing key customer relationships.
What We Can Offer You
* Attractive pay package.
* Complimentary dry-cleaning for uniforms.
* Hotel discounts through our global alliance program Discovery.
* 50% off food and beverages at the hotel's restaurants, bars, and café.
* Discounted accommodation across worldwide Pan Pacific Hotels Group properties.
* Ongoing learning through our U@PPHG online university in partnership with eHotelier.
* Complimentary duty meal per shift.
* Partner discounts through our Global Hotel Alliance and other local benefits.
Additional Details
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industry: Hospitality
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