Be the voice of Westmead Hospital's 24/7 communications hub
Deliver exceptional service in a fast-paced healthcare environment
Join a supportive team making a real impact every day
Employment Type:
Casual
Position Classification:
Telephonist Level 2
Remuneration:
$*****-$***** per hour
Location:
Westmead Hospital
Join the Switchboard team at Westmead Hospital, one of Australia's leading tertiary hospitals, known for its commitment to excellence in patient care, innovation, and teamwork. As part of the Switchboard team, you'll play a vital role in ensuring seamless communication across the hospital.
Located in the heart of Western Sydney
Collaborative and inclusive team culture
Opportunities for professional development
A role that makes a difference every day
Supportive leadership and training provided
As a Switchboard Operator, you'll be at the centre of hospital communications, operating the switchboard, paging system, and information desk to support staff, patients, and visitors. This is a 24/7 operational service, so shift work availability is essential.
Respond to internal and external calls, including emergency paging
Provide frontline customer service at the hospital's information desk
Maintain and test communication systems including pagers and radios
Update on-call rosters and databases to ensure service continuity
Collaborate with hospital teams to deliver high-quality support
Apply online by submitting your resume, and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date.
Selection Criteria
Ability to make decisions quickly and precisely particularly when executing Emergency or Disaster Procedures.
Must have good communication and interpersonal skills.
Clear & concise telephone voice.
Excellent professional customer service skills.
Be able to follow procedures efficiently and precisely.
Demonstrated experience with a computerized, Windows based switchboard, databases & applications.
Clear administrative skills, ability to type a minimum of 35 words per minute.
A demonstrated past record of being able to work unsupervised.
Requisition ID:
REQ******
Applications Close:
9th November ****
For inquiries about the role, contact Zoe Ankrett (A/Switchboard Supervisor) at or .
People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.
Aboriginal and/or Torres Strait Islander people are encouraged to apply. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit .
Westmead hospital car parking allocation model is changing. There is a waitlist for parking for new staff commencing at Westmead Hospital. This does not apply for staff with disability.
Please note: A person who is not an Australian citizen or a permanent resident is only eligible for casual employment for a period not longer than the duration of their current visa.
#J-*****-Ljbffr