Our mission is to empower homeowners to embrace renewable energy by making it easy for them to do so and helping them save money. We are a leading national home electrification company specialising in the installation of solar systems, batteries, and hot water heat pumps.
We're seeking an Installation Specialist to join our Operations Team. This is a full-time, onsite position focused on coordinating and scheduling installations across solar, battery, and hot water systems.
In this role, you'll manage day-to-day communication between our contractor network and residential customers. You'll work closely with our National Operations Manager to ensure timely, high-quality installations while maintaining strong relationships with electrical and plumbing contractors across the country.
Key Responsibilities:
* Confirming future availability of install teams
* Rescheduling appointments directly with customers
* Recruiting electricians and plumbers nationally
* Answering inbound calls and texts with customers, installers, and sales teams
* Regular confirmations and negotiations
* Resolving issues as they arise
* Reaching resolutions by defusing and reassuring customers and contractors
About You:
* Minimum 1+ years relevant experience (scheduling, project management)
* Customer service experience
* Great communication skills – ability to talk to tradies
* Love working in a fast-paced environment where innovations happen instantly
* Motivated and willing to learn
* Excellent organization skills and prioritization
* Tech savvy and commercially astute
* Currently residing in the Northern Rivers/Gold Coast region (able to commute to Byron Bay office Monday-Friday)
* Australian Permanent Resident and/or full working rights are essential
Bonus Points:
* Experience dealing with contractors or trades
* Experience negotiating trading terms or contracts
* Salesforce experience
* Experience using Google Sheets or Excel