As a Customer Liaison & Admin Support Officer, you'll play a central role in ensuring customers receive clear communication and quality service at every stage of their project. This role involves a mix of customer communication, internal coordination, job tracking, invoicing, and general administration.
Key Responsibilities:
* Act as the main point of contact for customers from enquiry through to completion
* Provide updates and resolve day-to-day issues via phone, email, SMS, or in-person
* Enter and track jobs in spreadsheets and internal systems
* Manage sales calendars and schedule appointments/site visits
* Send invoices, process payments, and follow up on unpaid accounts
* General admin duties, including answering phones and supporting sales/accounts
Skills & Attributes:
* Highly organised with great attention to detail
* Strong communication skills - phone, email, and face-to-face
* Confident multi-tasker in a fast-paced environment
* Able to work independently and take initiative
* Comfortable using spreadsheets, calendars, email, and (ideally) Xero
* Customer-focused and a true team player
Experience:
* 1-2 years in customer service, admin, or project coordination
* Experience handling customer communications and invoicing is essential