Medical Receptionist | Urgent Care
Location: Prahran
Employment Type: Permanent Part time / Casual
Shifts: 3 shifts per week minimum (morning and afternoon shifts, 7 days)
About Us
Sandringham Ambulatory Care Centre (SACC) is a Not-for-profit (NFP) organisation that operates Urgent Care Clinics at Sandringham Hospital, Prahran, and Frankston, alongside health pathways and private medical practices. Embedded in the Bayside community, our clinics are designed to reduce pressure on hospital Emergency Departments by managing a high volume of walk-in patients.
Our medical receptionist plays a vital role in patient safety, flow, and overall experience.
About the Role
If you are someone who enjoys patient contact at Medical Reception, prefers predictable shifts over agency unpredictability; this role will suit you perfectly.
SACC is seeking an experienced, compassionate, and patient-focused Medical Receptionist to join our Urgent Care Clinic, working at our Prahran location. As a Medical Receptionist you will be a key point of contact for patients, supporting both administrative and clinical workflows. Your primary focus will be ensuring patients are accurately checked in, and directed appropriately, while delivering calm, professional, and empathetic care.
Key Responsibilities
* First point of contact for patients and families
* Patient bookings over the phone
* Patient registration including collecting important data for the service
* Answering incoming phone calls and managing enquiries
* Maintaining accurate documentation in the software package Best Practice
About You
* Must have prior experience working Medical Reception - General Practice
* Preferably experience using software package Best Practice
* Strong administrative, organisational, and time-management skills
* Excellent communication and customer service skills; calm under pressure
* Patient-focused and adaptable
* Excellent time management and organizational skills
Requirements
* Permanent Australian residency or a current valid working visa
* Current National Police Check or willing to obtain
* Valid Working with Children Check or willing to obtain
What We Offer
* Permanent part time positions with a regular rotating fortnightly shift, with the opportunity for weekend penalty rates
* Rewarding and varied role across multiple urgent care clinics
* Friendly, supportive, multidisciplinary team environment
* Award rates paid, including penalties
* Ongoing training and professional development
* Close to home for Prahran locals - avoid long commutes
* A supportive team environment - every shift includes a doctor and RN on site
How to Apply
Click Apply Now and submit:
* Your resume
* A cover letter outlining your suitability for the role
Only shortlisted candidates who fit the requirements above and provide a cover letter will be contacted.
We encourage applications from individuals of diverse backgrounds, including Aboriginal and Torres Strait Islander peoples, Culturally and Linguistically Diverse communities, and LGBTI+ applicants.