**Job Overview:**
We are seeking an experienced IT professional to join our team as a Level 2 Service Desk Analyst. This role involves providing support for complex IT issues and playing a key role in supporting enterprise environments across Microsoft 365, Entra ID, and Intune.
Key Responsibilities:
* Provide support for escalated technical issues across Microsoft 365 (Business and Enterprise) Azure environments leveraging Entra ID and Intune.
* Manage service requests, including device enrollment, VDI management, application packaging, and security configurations.
* Use PowerShell scripting to automate and streamline common support tasks.
* Support system administration tasks including patching, identity management, and endpoint security aligned with the Essential 8 framework.
* Mentor junior analysts and contribute to documentation and knowledge sharing.
* Collaborate with senior cloud infrastructure engineers on system improvements and incident resolution.
Required Skills and Qualifications:
* Australian Citizenship required and eligibility for Baseline AGSVA Security Clearance.
* 3-4 years of experience in IT support roles, including at least 1 year in a Level 2 capacity.
* Good working knowledge of Microsoft 365 (business and Enterprise), Entra ID, Exchange Online, and Intune.
* Hands-on experience with application packaging, device compliance, and PowerShell scripting.
* Working knowledge of networking concepts (DNS, DHCP, VPN, etc.).
* Understanding of cybersecurity frameworks, particularly the Essential 8.
* Strong troubleshooting, documentation, and communication skills.
* Preferred qualifications: Associate or bachelor's degree in IT, Computer Science, or related field.
* Industry certifications such as CompTIA A+, Microsoft AZ/MS/SC-900, AZ-104/500, or ITIL Foundation.
Benefits:
You will be part of a leading Australian sovereign ICT and cyber security consultancy that is committed to secure digital transformation and supporting the next generation of tech professionals.
Others:
This is a great opportunity to work with government and defense clients and contribute to the success of our organization.