Overview
Synnex Australia, a multi-billion-dollar organisation, offers an advanced, fast-growing business technology environment. We are currently seeking passionate, ambitious, and talented individuals to join our team. Synnex Australia is committed to the growth and development of all employees, providing a supportive environment with progressive career paths.
We are offering a fantastic opportunity for a highly motivated individual to join our team as a Microsoft Pre-Sales Specialist- Microsoft Cloud.
Responsibilities
- Respond to presales inquiries from customers and partners regarding Microsoft Cloud offerings.
- Provide accurate and timely pricing quotations aligned with CSP New Commerce policies.
- Support CSP program-related queries, including licensing, billing, and program benefits.
- Understand and evaluate channel partner needs and provide tailored product or service recommendations to drive optimal mutual business outcomes.
- Assist partners with Partner Center operations, including onboarding, troubleshooting, and navigation.
- Guide partners on Microsoft partner programs such as MAICPP and how to leverage them.
- Maintain up-to-date knowledge of Microsoft CSP policies, program changes, and operational procedures.
- Collaborate with internal teams to ensure smooth presales support and partner satisfaction.
- Document and escalate complex queries to appropriate internal or Microsoft teams.
- Track and report presales engagement metrics to business management.
Qualifications
- Strong understanding of Microsoft CSP program, including New Commerce Experience.
- Experience in customer-facing roles, preferably in presales or partner support.
- Familiarity with Partner Center operations and workflows.
- Ability to communicate clearly and professionally with partners and customers in both written and oral form.
- Demonstrated ability to manage multiple queries and prioritize effectively.
- Knowledge of Microsoft partner programs such as MAICPP.
- Experience in supporting channel partners in a distribution or vendor environment.
- Understanding of IT channel dynamics and partner ecosystems.
- Exposure to public cloud platforms and SaaS/IaaS offerings.
- Participation in technology communities or forums.
What’s in it for you?
- We encourage and support our team members to grow through a fantastic training platform and support provided to boost your career.
- Free onsite parking available.
- Option for novated leases.
- Employee Assistance Program.
- Fun, engaging work environment with year-round events and team engagement activities.
Successful applicants must have full working rights in Australia to apply.
To submit your application in strict confidence, click "Apply for this job" now. Please note only short-listed candidates will be contacted.
If this job isn’t quite right for you, please contact the HR department at [email protected] for a confidential discussion on your career and opportunities available.
Please note: Synnex Australia does not accept unsolicited agency/third party resumes. Synnex Australia is not responsible for any fees related to unsolicited resumes.
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