Job Detail: Early Childhood Customer Service Consultant
Northcott is seeking a Customer Service Consultant to join our vibrant and inclusive Early Childhood team in Chatswood.
* This is a Temporary Full-Time role available until June 2025.
* The role offers Salary packaging benefits that can increase your take-home pay.
Diversity and Inclusion Statement: Northcott fosters a diverse and inclusive workplace. We encourage individuals with invisible disabilities to apply and are ready to make the necessary adjustments to support your application and employment experience.
About Northcott
The NDIS Partners in the Community Program (PITC) supports the implementation of the National Disability Insurance Scheme (NDIS) locally.
As an NDIA partner, Northcott will deliver the NDIS Early Childhood Approach (ECA) service to local communities in Northern NSW, Mid North Coast, Hunter New England, North Sydney, and Western Sydney.
The EC approach supports activities that will improve the independence and social participation of children aged 0-9 with developmental delay and/or disability.
About the Role
The Customer Service Consultant plays a critical role in delivering exceptional levels of customer service to families and external stakeholders. This includes effectively and efficiently managing enquiries via phone, email, or web chat.
The key objectives of this role include:
* Deliver exceptional levels of customer service.
* Effectively and efficiently manage enquiries from customers and external stakeholders.
* Complete intake and sign up for new customers, working closely with the Northcott Intake Manager and Team.
Essential Requirements
* A background in customer service/call centre and/or the human services industry.
* Experienced using booking or intake system and experience using a call centre system.
* Demonstrated proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook), Adobe programs and the ability to navigate internet technology and multiple systems.
* Proven ability to write clear and concise business/customer communications.
* Excellent interpersonal and communication (both written and verbal) skills.
* Positive and helpful attitude – focuses on achieving a positive customer outcome.
* Studies or qualifications in disability, social sciences or any relevant field are preferred.
Other Requirements
* Current Driver's Licence - P1 minimum
* Valid Working with Children's Check Clearance - mandatory
* Valid NDIS Worker Screening Check (NDIS WC) or willingness to obtain – mandatory
* Working Rights in Australia for Full-Time Employment
* Fully vaccinated for COVID-19 (including minimum 1 x booster)
Benefits
* A diverse group of people in a great team environment who share knowledge, pursue growth and desire excellence.
* Salary packaging, Perkbox, health and wellbeing benefits and more
* Great leave entitlements & flexible working environment.
This role can be held at one of our Northcott offices in the Hunter, Tamworth, Chatswood and Northern NSW.
To apply, please send an updated Resume and a brief cover letter giving an overview of your skills and experience relevant to the role's requirements.
We don't just focus on the bottom line. Our passion is to support children and families with both undiagnosed and diagnosed disabilities to live the lives that they choose.
Agencies need not send through applications.
When applying internally, Northcott employees must notify their manager and be aware that their manager may be asked to endorse their application.