Job Opportunity
A technology firm in Western Australia is seeking a skilled Network Support Engineer to join their team. The ideal candidate has over 3 years of experience in network engineering, with a focus on production environments.
About the Role
This is an excellent opportunity for a motivated and detail-oriented individual to work on complex network issues and provide top-notch support to customers. As a Network Support Engineer, you will be responsible for troubleshooting and resolving technical issues via various communication channels, collaborating with teams to resolve issues, and maintaining knowledge of Azure and networking tools.
Key Responsibilities:
* Customer Support: Providing timely and effective support to customers via email, phone, or other communication channels.
* Troubleshooting: Identifying and resolving technical issues related to network infrastructure, hardware, and software.
* Collaboration: Working closely with cross-functional teams to resolve issues and improve network performance.
Requirements:
* Experience: Over 3 years of experience in network engineering, particularly in production environments.
* Skills: Proficiency in Azure, networking tools, and strong problem-solving skills.