Role Title: Senior Project Officer Division Name: Licensing and Accreditation - Building and Development Certifiers Registration Building Commission NSW Grade : Clerk Grade 9/10 Salary Range : $ 125,693.00 - $138,510.00 per annum, plus employers contribution to superannuation and annual leave loading Location : Parramatta, other locations considered Term : Ongoing Applications Close : Tuesday, 22nd April 2025 [9:59am] About the Building Commission NSW Building Commission NSW was established after the NSW Government recognised the substantial progress made by the Office of the Building Commissioner and Fair Trading in delivering once-in-a-generation reforms Building Commission NSW collaborates with consumers and industry to ensure standards, capabilities, capacity and resilience continue to be lifted across the sector to deliver quality homes and meet the state’s housing targets. We are committed to innovation, collaboration and professional development and we foster a culture of integrity and responsibility with a focus on transparency and accountability This is a fantastic opportunity to join the next phase of the Building Commission NSW. You can be confident in contributing to meaningful work that positively impacts the building environment and the greater community, making it an exciting and fulfilling place to build a career - https://www.nsw.gov.au/housing-and-construction/building-commissioner About the team The Building and Development Certifiers Registration team is a high functioning, dynamic team. We are searching for a proactive, motivated team member, who can contribute to achieving our goals. Promoting best practice solutions while working cohesively alongside passionate, supportive and collaborative professionals who are committed to customer service excellence. Responsibilities include: Leading, managing and implementing various programs and projects to achieve sustainable outcomes that support organisational and/or business objectives. Preparing, maintaining and evaluating all stages of project delivery and all related documentation Providing quality services, utilising effective communication strategies and negotiation skills while managing stakeholder and customer engagement across various segments Leading and facilitating meetings and working groups, encouraging a collaborative and inclusive sharing of information to enable the delivery of key actions in line with project plans Leading and supporting the management of the overall team, including compliance, governance and quality assurance measures. This role does have direct reports. To be successful in this role you will be able to demonstrate: Clear and effective communication skills at all levels (written and verbal) with the ability to adapt to suit various formats and audiences Ability to interpret complex business needs through critical thinking and problem-solving skills, displaying resilience and initiative in challenging situations, and be able respond appropriately Exceptional customer service skills with experience in building and maintaining effective partnerships with key internal and external stakeholders Strong leadership and collaborative skills, able to lead, coach, motivate and mentor staff to influence and champion positive outcomes Working experience with legislation in a hands-on environment Proven ability in program and project management delivery, able to manage competing priorities and concurrent tasks to deliver quality and sustainable outcomes A sound understanding of Standard Operating Procedures and supporting documentation to deliver business improvement Experience in using databases, for example, Loris, Objective, and Salesforce is an advantage. We embrace a hybrid working model, utilising a flexible working arrangement. We do expect people to work principally from the office. If you’d like to know more about this amazing role, you are encouraged to contact Jen Sumner, jennifer.sumner customerservice.nsw.gov.au. For any enquiries regarding the recruitment process, please contact Michael Yoon, Talent Acquisition Advisor, at michael.yooncustomerservice.nsw.gov.au What we need from you An up-to-date CV (no more than 5 pages) and a brief cover letter (2 page maximum) outlining how your skills and experience are aligned to the role. Salary Grade 9/10, with the base salary for this role starting at 125,693.00 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Michael Yoon via Michael.Yooncustomerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Tuesday, 22nd April 2025 [9:59am] Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Michael.Yooncustomerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process