Full-time | 38 hours per week
Contract: 16 February 2026 – 15 May 2026
Hours: Monday to Friday, 9.00am – 5.00pm
We are seeking an experienced Family Support Case Manager to support vulnerable families with children and young people within a multidisciplinary service environment. This contract role focuses on child safety, wellbeing and family stability, with referrals primarily received through The Orange Door and Child Protection.
Key Responsibilities Case Management & Service Delivery
* Accept and assess referrals from The Orange Door and Child Protection
* Manage a full caseload of vulnerable families
* Conduct comprehensive assessments, including risk and crisis assessments
* Develop, implement and review case plans in collaboration with families
* Ensure interventions align with the best interests of the child
* Provide practical, emotional and educational support to parents and carers
* Advocate on behalf of families with government and community services
* Support families to access appropriate programs, services and resources
Group Programs
* Develop, facilitate and evaluate group programs for parents and children
* Deliver child-specific programs, including middle years groups
* Support children to build social, emotional and practical skills
* Promote connection to school and community
Collaboration & Stakeholder Engagement
* Work as part of a multidisciplinary team
* Liaise with community organisations, service providers and statutory bodies
* Strengthen referral pathways for vulnerable families
* Use interpreters and culturally appropriate resources as required
Documentation & Compliance
* Maintain accurate and timely case notes, assessments and reports
* Ensure all records are managed securely and confidentially
* Comply with child safety standards, privacy legislation and mandatory reporting obligations
* Work within relevant Victorian legislation and service frameworks
Continuous Improvement
* Participate in service planning, evaluation and quality improvement activities
* Use client feedback to inform service delivery
* Engage in relevant professional development and networks
Key Selection Criteria Qualifications & Experience
* Degree in Social Work, Psychology, Behavioural Science or a related field
* Demonstrated experience working with vulnerable families and children
* Strong knowledge of case management practices and risk assessment
* Experience delivering family and parenting interventions
* Experience developing and facilitating group programs
Knowledge & Skills
* Sound understanding of child safety legislation and frameworks
* Ability to work effectively with culturally and linguistically diverse communities
* Strong interpersonal and written communication skills
* Ability to manage time, prioritise workload and work autonomously
* Intermediate computer skills, including Microsoft Office and electronic record systems
Mandatory Requirements
* Current Working with Children Check
* Current National Police Check
* Current Victorian Driver's Licence
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.