Join to apply for the Customer Service Specialist - Including Weekend Hours role at ConstantinopleJoin to apply for the Customer Service Specialist - Including Weekend Hours role at ConstantinopleGet AI-powered advice on this job and more exclusive features.Constantinople is the first of its kind: an all-in-one software and operational platform for banks. We provide our banking clients with a cloud-native infrastructure to host and manage their customers. We offer a comprehensive suite of banking products, together with all operational services needed to run a bank efficiently.Constantinople’s state-of-the-art platform eliminates the need for expensive infrastructure, and replaces manual operational and compliance processes with automation at scale. By removing the operational complexity of banking, Constantinople enables its clients to focus on its customers and thebusinessof banking.The RoleAt Constantinople we see our Customer and Product Operations group as a critical component of the overall banking proposition. We are building a highly integrated end to end banking experience that automates customer touch points. In this role you will be involved in high value, real time digital chat interactions, where you will aim to action, resolve or escalate enquiries within SLAs.What You’ll DoHelp operate our customer enquiry platform to resolve and triage customer requestsManage email, digital chat and phone-based customer interactionsDeep dive into complex issues to find the best solution for our customersMaintain multiple customer interactions while actively working to resolve casesEfficiently progress payment relates disputes, recalls, chargebacks and indemnitiesWork closely with Product and Software Engineers to improve automation and the use of AI on the platformWho You AreExperience of frontline customer supportStrong verbal and written communicationsA multitasker and problem solver, who takes responsibility of issues until they’re resolvedA builder’s mindset who is continually looking to improve upon the status quoApplication ProcessIf this sounds like the kind of opportunity you've been looking for, select the 'Apply Now' button below to submit your cover letter and resume. Use your cover letter to introduce us to you; we want to know who you are, what you've worked on and why you think you'd be a great addition to the Constantinople team.InclusionTo build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at Constantinople by 2xSign in to set job alerts for “Customer Service Specialist” roles.North Sydney, New South Wales, Australia 1 month agoCustomer Service and Logistics SpecialistNorth Sydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 3 weeks agoSurry Hills, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia A$100,000.00-A$110,000.00 2 days agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia A$35.00-A$40.00 3 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 15 hours agoCustomer Service Consultant - Inbound callsSydney, New South Wales, Australia 3 weeks agoWetherill Park, New South Wales, Australia 1 month agoNorth Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoMascot, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 15 hours agoSydney, New South Wales, Australia 3 weeks agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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