EL1 Enterprise Service Management Solutions Architect
Australian Citizens residing in Australia only respond.
Responsibilities
* Demonstrated experience in designing, managing ESM projects, including planning, execution, and monitoring with broad experience in different ICT disciplines.
* Ability to analyse complex business requirements and translate them into effective technical solutions.
* Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders.
* Strong problem-solving skills and the ability to troubleshoot and resolve technical issues.
* Proven ability to work collaboratively with cross-functional teams and build strong relationships with stakeholders.
Qualifications
* Bachelors degree in information technology, Computer Science, or a related field.
* Relevant certifications in ESM platforms (e.g., ServiceNow Certified Implementation Specialist or Atlassian Certified Professional) are a plus.
* Experience developing data models such as configuration management databases (CMDBs) and experience using IaC (Terraform) and Git (Gitlab).
* Experience working in an operational environment within ICT management frameworks such as ITIL.
* Minimum of 2 years of experience in enterprise service management or a related field.
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