Administration & Customer Service - Service DepartmentOwn the end-to-end coordination and delivery of energy-efficient installations across Victoria. We're a trades-led, family-owned business based in North Geelong, delivering high-efficiency hot water systems, heating and cooling upgrades, and solar installations.
We work within government rebate programs to help homes and businesses reduce energy costs and emissions — handling the full process from consultation to installation and support.
We're looking for a hands-on, detail-driven Installations & Job Delivery Coordinator to take full ownership of the day-to-day rollout of installations.
If you thrive on getting jobs over the line and working closely with subcontractors, suppliers, and internal teams — this role is for you.
About the RoleThis role is about making jobs happen.
You'll be the operational hub for all installations, working across hot water, heating and cooling, and solar.
From scheduling to confirming job details and coordinating contractors, to ensuring stock is in place, compliance is accurate, and on-site issues are resolved fast — you'll be across it all.
Key responsibilities: Take full ownership of scheduling and delivering installations — liaising with subcontractors, customers, suppliers, and internal teams to ensure every job is ready and runs smoothlyProactively manage and monitor the job pipeline, keeping everything on track across multiple trades and timelinesOrganise and confirm delivery or pickup of units and materialsEnsure all rebate and compliance documentation is in place before, during, and after each install (VEECs, STCs, Solar Victoria, etc.
)Communicate daily with subcontractors about upcoming jobs, requirements, and timingQuickly resolve on-site issues (e.g.
access, materials, scope changes)Handle post-installation follow-ups, including warranty callouts and rectification needsEnsure job records and compliance documentation are accurate and audit-readyContinuously improve processes to reduce delays, inefficiencies, or errorsManage accounts receivable related to completed installationsAssist with onboarding new subcontractors, ensuring they meet compliance and documentation requirementsWhat You'll BringProven experience coordinating trade-based jobs, installations, or field services — experience within the construction or trade industry is highly preferred but not essential
Strong operational mindset and ability to manage multiple moving parts
Excellent communicator who can work with subcontractors, customers, and internal teams
Highly organised with strong attention to detail and follow-through
Tech-savvy and confident using job management systems
Calm under pressure and confident solving issues in real time
Trade knowledge or experience in HVAC, hot water, or solar is a bonus
Forklift licence is helpful but not required
What's on OfferOffice-based in North Geelong (Monday to Friday, 9:00am–5:30pm)
Collaborative, family-run team with practical values, strong support, and an enjoyable work environment
Salary: $70,000 – $75,000 + Super, depending on experience
About UsFounded by qualified tradespeople in 2017, we specialise in high-quality energy upgrades across Victoria.
From the first call to final install, we pride ourselves on doing things properly – with expert knowledge, strong systems, and a focus on compliance and customer service.
We're growing fast and need someone who wants to be right in the middle of the action.
If you're ready to take ownership of installations and love keeping jobs on track, we want to hear from you.
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