About Us
Bay Building Services is a market leader in insurance building in Australia.
Operating nationally, for 35+ years we specialise in repairs to domestic and commercial properties damaged through insurable events such as fire, storm, flood, impact and malicious damage.
About the Role
Reporting to the Manager | Operations, you will be responsible for the day-to-day customer service and administration of multiple property insurance claims.
You will be in regular contact with clients, internal staff members and customers to keep them updated regarding their claims, ensuring a seamless claims process.
Key Activities
Process new claims, schedule estimators and submit quotes
Answer incoming calls & make outbound calls relating to claims
Update notes to internal and client systems
Prepare and provide documentation relating to the claim
Issue purchase orders to specialist trades
Approve incoming invoices from respective trades
Scope / contract amendments for presentation purposes
Essential Capabilities And Behaviours
Proven customer service and communication skills
Strong administrative and organisational skills
Ability to plan and prioritise
High level of computer competency
Claims experience (desirable)
Insurance and/or building industry experience (desirable)
Benefits
Flexible hybrid WFH options after probation
JB HI-FI Discounts
Birthday Leave after probation
Regular Trade Discounts
BUPA Health Insurance Discounts
Access to 24/7 Employee Assistance Program for you and your family
Be part of a values driven environment with friendly, down to earth people
Seniority level
Entry level
Employment type
Contract
Job function
Finance and Sales
Industries
Construction
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