Overview
Mobile Pitstop (formerly known as Mobile Phone Hospital) is a trusted name in device repair, offering on-the-spot solutions for smartphones, tablets, smartwatches (including Apple Watches), laptops, and game consoles. With over 15 years of industry experience, our qualified technicians are experts in repairing all handheld devices, from leading brands such as Apple and Samsung to emerging names like Oppo and Xiaomi. At Mobile Pitstop, we pride ourselves on delivering fast, reliable, and professional repair services, ensuring our customers stay connected when it matters most.
About the Role
We are seeking a skilled and experienced Repair Technician to join our team. In this role, you will be responsible for diagnosing, troubleshooting, and repairing a wide range of devices, including smartphones, tablets, and laptops from brands such as Apple, Samsung, Dell, HP, and more.
Key Responsibilities
- Diagnose and locate equipment faults; adjust, repair, or replace defective components as needed.
- Provide technical support and assistance to customers / end users regarding range of devices, equipment uses, troubleshooting, and maintenance.
- Diagnose and repair hardware and software issues.
- Replace screens, batteries, charging ports, logic boards, and other components.
- Perform water damage repairs and data recovery (desirable).
- Deliver excellent customer service and ensure client satisfaction.
- Manage time effectively and work independently.
- Keep accurate records of work performed (repairs, inspections, parts used).
- Ensure compliance with safety standards, industry codes, and workplace requirements.
Requirements
- Minimum 2 years of hands-on experience in device repair.
- Strong skills in diagnostics (hardware & software).
- Proficiency in replacing key components (screens, batteries, charging ports, etc.).
- Experience with water damage repair and data recovery (preferred).
- High attention to detail and robust communication skills.
- Ability to work both independently and as part of a team.
What We Offer
- Competitive salary of $76,515 plus superannuation.
- Supportive and collaborative work environment.
- Ongoing opportunities for training and career growth.
How to Apply
Your application will include the following questions:
1. Which of the following statements best describes your right to work in Australia?
2. How many years' experience do you have as a Phone Repair Technician?
3. Do you have customer service experience?
4. How much notice are you required to give your current employer?
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