Key Account Consultant
About the role:
We are seeking a seasoned professional to join our team as a Key Account Consultant.
This exciting opportunity will involve delivering exceptional customer service, utilizing strategic selling skills, and proactive client follow-up.
The ideal candidate will have a strong ability to achieve and exceed individual sales plans, clienteling, and sales targets.
Responsibilities:
* Build and maintain strong relationships with key clients.
* Assist clients with merchandise selections using consultative and strategic selling skills.
* Cultivate clients with personalized interactions.
* Learn and execute practices to achieve high client repeat rate.
* Embody and inspire luxury standards in presentation and behavior.
* Manage client issues/complaints.
* Become an active member of the store team to support initiatives and efforts.
* Ensure health, safety, and welfare of yourself and others at work.
* Mentor and coach junior staff to achieve their sales plans.
Requirements:
* Minimum two years retail experience preferably within the jewelry industry.
* Previous expert selling experience.
* Demonstrable problem-solving ability.
* Strong customer service ethics.
* Excellent communications skills - verbal and written.
* Strong computer skills - Word, Excel, CRM.
* Flexible working availability, including evenings, weekends, public holidays.
* Previous experience in a luxury retail environment.
* Senior sales experience.
* Gemology Certificate/Diploma preferred.
Benefits:
* Competitive salary.
* Employee benefits package.
* Milestone gifts.
* High-performing team culture.
* Endless career opportunities.
* Training and up-skilling opportunities.
* Mentoring from experienced management.
* Global networking opportunities.
* Wellbeing program.