Hudson is currently seeking Call/Contact Centre Operators for a Government Department based in Sydney Downtown.
- Immediate start
- Part Time hours 7 am - 1 pm
- Full Time hours 7 am - 3 pm
- Great organisation culture
Main duties:
- Update database to reflect changes to the status of customers and prospective customer
- Interpret callers' requirements, redirect calls to the appropriate area and respond to straight forward queries.
- Acting as an escalation point for more experienced Customer Services Officers, to assist in the re-direction and resolution of queries
- Various administrative duties to support the delivery of customer service
- Adhere to privacy and abide by code of conduct in relation to sensitive information
About you:
- Previous experience in an Administration /Customer Service role or call centre experience would be advantageous but not essential
- Ability to communicate with a diverse range of customers and willingness to help
- Proficient computer skills essential
- Ability to work cohesively as part of a team
- Good attention to detail
- Excellent written and verbal communication skills
- Fully vaccinated (triple) and full working rights in Australia
- Must be able to pass a Police Check
**Job Types**: Full-time, Part-time
Part-time hours: 25 per week
**Salary**: $32.00 per hour
**Benefits**:
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
- Work from home
Schedule:
- Monday to Friday
- Morning shift
Supplemental pay types:
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Sydney City NSW: Reliably commute or planning to relocate before starting work (required)
Work Authorisation:
- Australia (preferred)