About This Opportunity
We're seeking a highly skilled Technical Dispute Officer to lead high-quality complaint resolution, regulatory compliance, and strategic initiatives across our general insurance operations.
* Drive the Customer Relations strategy by shaping policy, process, and compliance initiatives aligned with regulatory standards.
* Lead the consistent application of complaint handling frameworks, ensuring communication templates reflect current industry and regulatory changes.
* Act as a technical advisor and subject matter expert for IDR and EDR teams, supporting continuous improvement, training, and the Learning & Development framework.
* Conduct portfolio reviews, identify potential systemic issues, and lead resolution strategies to ensure regulatory compliance and best practice outcomes.
* Influence department-wide excellence by cultivating strong internal and external stakeholder relationships and staying ahead of industry trends.
About You
* You have extensive experience in general insurance, with a strong background in dispute resolution, complaints handling, and regulatory compliance.
* You have proven ability to influence across departments and senior stakeholders, with a strategic mindset and collaborative approach.
* You have demonstrated leadership and mentoring capability, with a passion for developing others and sharing knowledge.
* You have strong analytical and problem-solving skills, with high attention to detail and a proactive approach to identifying and resolving issues.
* You are proficient in front-line risk management and comprehensive knowledge of ASIC RG271, the General Insurance Code of Practice and the Insurance Contracts Act 1984.
* You have experienced in training, development, and compliance, with excellent communication and presentation skills including preparation and delivery of technical updates and learnings.
About Our Team
We believe in creating an inclusive workplace where everyone feels valued and respected for who they are. We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances.
* Hybrid Working – a mix of working from home and in the office to enhance your work/life balance.
* Life Leave, supporting the life events we all experience, leaving your annual leave for rest.
* Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice.
* 18 weeks' gender-equal flexible leave for all new parents, including paid super.
* Voluntary super contributions and company matching.
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We value your experience with us and are proud to have been recognised for the following awards:
* Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our diversity program.
* Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards.
* LinkedIn Top Employer & HRD Employer of Choice.
* Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards.
* Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion.
* Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates.
* Family Friendly Workplace accredited employer since 2021.
We Value Your Skills
* Analytical Thinking.
* Business Process Improvements.
* Communication.
* Complaint Management.
* Conflict Resolution.
* Critical Thinking.
* Financial Products.
* Insurance Regulations.
* Intentional Collaboration.
* Managing Performance.
* Problem Solving.
* Quality Assurance (QA).
* Regulatory Compliance.
* Risk Management.
* Stakeholder Management.