Australian Beverage Corporation – Wollongong NSW
Australian Beverage Corporation was established in 2005 with the purpose of providing advanced coffee systems and solutions for corporate environments, the foodservice and hospitality markets. We are proud to represent the global leader in our market niche nationally and in the Pacific region. We are the preferred coffee solutions provider to several large markets including the conference, exhibition, luxury hotel and corporate sectors, counting amongst our customers many multinational, blue‑chip companies. We focus on developing long‑term relationships and have a dedication to excellence and outstanding service.
We achieve these results through a genuine care for the people who work with us and for us. We have a close knit, passionate team, many of them who have been with us long‑term and have a wealth of knowledge about our products and our business.
This is a parental leave contract, to run from early Feb 2026 through until end Feb 2027. The role will primarily be based in Wollongong, with some hybrid work.
What will the job involve?
* Being a key support to the ABC sales team in regard to winning new customers and managing existing customers.
* Develop strong customer relationships with all key customer contacts, ensuring that we consistently deliver on all requirements, and any issues are escalated promptly where needed.
* End‑to‑end coordination of all customer contracts, for both new customers and existing customer re‑signs.
* Supporting the sales team with pricing updates.
* Setting up new customers and maintaining existing customers in our ERP system (Netsuite), ensuring accurate data and all documents saved digitally.
* Supporting the sales team by liaising with all internal stakeholders where required for new customer needs.
* Onboarding of new customers, specifically coordinating equipment orders and parts to be present onsite and POS / other ancillary items.
* Support with any required asset movements to keep asset data up‑to‑date at all times within the system, including regular asset audits.
* Support sales team with all required customer reporting.
* Continual review of processes to enable continual improvement and automation, where possible.
* Good technical understanding gained quickly to address customer queries.
What qualifications & experience do I need?
* At least 2-3 years prior customer service experience with a customer‑first approach.
* Strong ERP systems experience; Netsuite experience is a bonus.
* Must be highly organised, have strong attention to detail, able to pick up new skills and systems quickly, and have a technical mindset.
* Exceptional customer service standards.
* Strong relationship skills, understanding the importance of relationships in delivering great results.
* Adapts well to change, finding creative solutions to problem and a continuous improvement mindset to get processes and systems working for us.
* Love working in a fast‑paced environment & playing a part in an engaged and motivated team.
Great benefits program including birthday leave, Be Kind to Yourself Day, discounts on gym membership and employee assistance program to mention just a few. Sustainable work / life balance. Great career opportunities with a growing company, ability to grow as we grow.
If this role sounds like it's for you, please Apply Now, we can't wait to receive your application
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