As the Floor Manager, you play a crucial role in building great customer experiences that not only elevate store sales but also create an inspiring and inviting atmosphere. With a dedicated team by your side, you'll lead in delivering exceptional service and operational excellence. Through your team, you'll craft a shopping journey that's genuine, personalized, and always welcoming.
Key Responsibilities:
Offering customers a high level of service through styling advice, product knowledge, and enhancing the store experience.
Analyzing sales data and collaborating with the store manager to maximize departmental sales performance.
Leading a team of sales assistants to achieve excellent service standards.
Supporting recruitment processes and ensuring proper induction and training for new staff.
Assisting the Store Manager in identifying future talents and developing plans for their growth.
Overseeing store operations to ensure smooth functioning.
Serving as a brand ambassador and providing the best experience for our customers.
Stepping into the Store Manager role in their absence.
Qualifications
We seek individuals who embody Teamwork, Entrepreneurship, and Continuous Improvement, fostering collaboration and shared success. Your optimistic outlook and adaptability to evolving circumstances and customer preferences are highly valued. You demonstrate initiative, addressing business and customer needs efficiently and effectively.
What You Need to Succeed:
Knowledge
Understanding of what constitutes a great customer experience.
Previous retail or customer-facing experience.
Motivation
Enjoy creating a positive work environment and leading a team.
Results-focused with the ability to multitask.
Committed to personal and team development.
Behavior
Contribute to a well-functioning team and value diverse perspectives.
Stay informed about trends, customer needs, and competitors; propose ideas to enhance selling and customer experience.
Support others through constructive feedback.
Be self-aware, respectful, and non-judgmental in interactions.
Take initiative and responsibility to meet tasks and deliver excellent customer experiences.
Prioritize effectively and adapt to changes.
Communicate clearly and actively listen to others.
Identify opportunities for process improvements.
Past Achievements
Experience in driving sales through team leadership.
Experience in recruiting, managing talent, and developing team members (advantageous).
Additional Information
This is a full-time position of 38 hours per week.
We offer attractive benefits and extensive development opportunities worldwide. All employees receive a 25% staff discount on all H&M Group brands online and in stores. Additionally, employees participate in our H&M Incentive Program – HIP. More details can be found here.
Clothing Allowances
Medical Leave
Inclusion & Diversity
At H&M Group, we are committed to creating inclusive, diverse, and equitable workplaces. Our teams should reflect a variety of backgrounds and ideas, which positively impacts how we address challenges and relate to colleagues and customers worldwide. Diversity considerations are integral to our recruitment process.
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