Job Summary:
This role requires a dedicated leader to oversee and support the Perth cargo operation. As a cargo service delivery supervisor, you will manage the operational management of the cargo warehouse facility and administrative tasks.
Main Responsibilities:
* Deliver a customer-centric cargo operation including supervision, organisation, and coordination of all work areas during an operational shift;
* On-the-job team coaching, mentoring, and performance feedback to achieve high levels of performance and service excellence;
* Ensure efficient allocation of resources to deliver operational requirements and meet service level agreements;
* Deliver to and monitor business processes and standard operating procedures ensuring compliance to industry standards, legislation, and airport services' policy and procedure;
* Provide quality metrics and reporting on critical business issues;
* Reinforce positive safety culture within the team focused on awareness and vigilance.
Health and Safety Responsibilities:
* Compliance with airport safety and environment policies;
* Compliance with legislative health & safety requirements;
* Develop and maintain positive safety culture focused on awareness and vigilance;
* Conduct work in accordance with airport's health & safety management system;
* Follow all safety work procedures, adhering to all safety guidelines provided;
* Participate in emergency drills and/or evacuations.
Key Requirements:
* Demonstrated leadership experience and commitment to driving customer-centric service culture within the team;
* Good communication skills both written and oral and negotiation skills;
* High level of computer literacy;
* Previous experience in highly controlled and regulated industry with ability to lead, translate, implement and manage ongoing compliance, industry standards, and legislative requirements into standard operations;
* Understanding of financial and budget processes and ability to drive business improvement initiatives;
* Good knowledge and understanding of cargo handling and warehouse operations.
Bonus Points:
* Previous experience in or knowledge of airline industry principles and procedures;
* Knowledge of all aspects of cargo handling and warehouse operations.