Manager, Claims Delivery | Superannuation | Brisbane Based
Lead with Purpose. Impact at Scale. Join one of Australia's leading superannuation providers and lead a high-performing team dedicated to supporting members during life's most critical moments.
The Role
As a strategic pillar of our Life Operations unit, you will oversee the delivery of our group life insurance offering. You'll head an operational engine of 60+ specialists, leading through 5 direct Team Leaders across claims, underwriting, and member servicing.
* Location: Brisbane (Hybrid – 2 days in-office).
* Focus: Scaling operational excellence while maintaining deep member empathy.
Your Impact
* Strategic Direction: Execute operational strategies that simplify insurance for our members.
* Operational Mastery: Own KPIs and service levels, ensuring we exceed regulatory and member expectations.
* Governance: Navigate APRA, ASIC, and the Life Insurance Code of Practice with precision.
* Culture & Mentorship: Foster a high-growth environment for your leadership team.
About You
* Insurance Expert: Extensive experience in Group Life or superannuation-linked insurance.
* Proven Leader: A history of managing large-scale teams in regulated financial services.
* Technical Depth: Strong grasp of group life products and complex member servicing.
* Qualified: Tertiary qualifications or ALUCA accreditation is highly regarded.
* Minimum 5‐year experience in life insurance claims leadership.
* Associate Degree/Diploma.
The Package
* Top‐Tier Super: 14% contribution – we invest in your future.
* Competitive Salary: Up to $180K + Super + Relocation.
* True Flexibility: Enjoy a balanced hybrid model in our Brisbane hub.
Please reach out to jeremy.oconnor@randstad.com.au for details.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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