Make a difference in the lives of sick children and join our vibrant organisation as a Supporter Data & Insights Coordinator. We're recruiting for a 0.6 FTE part time role, based in North Fitzroy with flexibility to work across multiple RMHC VIC & TAS locations as needed. This is a hybrid role with 2 days on-site and 1 day working from home.
Who are we?
Ronald McDonald House Charities is one of the leading Global and Australian children's charities supporting the ever-changing needs of seriously ill children and their families. In-line with its mission, Ronald McDonald House Charities Victoria & Tasmania (RMHC VIC & TAS) has dedicated more than 37 years to keeping families closer to their child with a serious illness who require treatment and support across Victoria and Tasmania.
What we're looking for:
An analytical and mission-driven Supporter Data & Insights Coordinator This exciting new role sits within our Marketing and Fundraising team and will be integral in managing and optimising our donor data systems (hello, Salesforce), ensuring our work is powered by data integrity, actionable insights, and supporter-centric segmentation. You'll collaborate closely with the Supporter Marketing team to enhance campaigns, improve donor experiences, and drive strategic decision-making across the Chapter.
With a passion for excellence, you'll turn numbers into narratives, insights into action, and data into deeper supporter experiences.
What you'll be doing:
* Maintaining and optimising data quality and compliance across all supporter touchpoints
* Segmenting and analysing donor data to support personalised supporter journeys and fundraising campaigns
* Creating reports and dashboards that reflect our mission and measure success
* Collaborating with the Supporter Marketing and Experience team to align data use with campaign goals
* Proactively testing CRM features, integrations, and workflows to enhance supporter experiences
* Contributing to process improvement and innovation in supporter experience
* Participating in Salesforce Champions Group and Chapter-wide initiatives
Who are you?
You're a detail-oriented data whiz who thrives on turning spreadsheets into stories. You love precision, take pride in the power of clean data, and get excited by the role insights play in building lasting supporter relationships. You bring a solutions-focused mindset, collaborative spirit, and deep respect for the role supporter data plays in growing the Chapter mission.
Ideally you'll have:
* High-level experience with Salesforce and digital fundraising systems (eg, Funraisin)
* Strong skills in Microsoft Excel, data visualisation tools (e.g., Power BI, Tableau), and email platforms (eg, Ortto)
* A track record of delivering accurate reporting, audience segmentation, and campaign support
* Proven ability to identify and implement process improvements and automations
* Knowledge of data privacy and compliance standards
* Experience in a not-for-profit or fundraising environment (highly desirable)
* Excellent time management, interpersonal and stakeholder engagement skills
Why work for us?
* Access additional leave through our wellbeing day initiative (4 additional days leave for a 0.6 role)
* Excellent salary packaging benefits
* Employee perks such as a meals & entertainment card and retail discounts through RMHC Benefits
* Access to discounted gym membership through Fitness Passport
* Access to world class EAP - Sonder including nurse on call
* Access to career growth opportunities, external corporate events and national conferences
* Highly focused professional development and training
* The chance to work with passionate, like-minded people who enjoy aligning with a vibrant organisation
* The chance to make a difference in the lives of families with seriously ill children
Awesome role I love it, how do I apply?
Sound amazing? Please submit your CV with a cover letter (max 1 page) addressing the following:
* What attracts you to this role and RMHC VIC & TAS
* Your experience with CRM and supporter data management
* Examples of how you've used insights or reporting to enhance campaigns
* Your experience with segmentation and delivering personalised communications
* Your approach to collaboration and cross-functional teamwork
For further clarity and/or a copy of the position description please contact
Please note, applications without a cover letter that fail to address the above criteria will not be progressed.
We will start shortlisting and commencing the interview process as applications are received. The selection process will be progressed before the closing date, so to avoid disappointment, please submit your application as soon as possible. Due to the anticipated volume of applications, only applicants with cover letter addressing the criteria above will be considered in the recruitment process
Reasonable Adjustments
We recognise that everyone is unique, and you might require some adjustments to ensure you have the best opportunity to apply and put your skills forward for consideration. If we can make some adjustments to the recruitment process to better enable you to shine, then please contact and let us know.
Our Recruitment Commitment
We are deeply committed to fostering an inclusive culture that values, promotes, and benefits from diversity. We believe that embracing and celebrating our differences enhances our workplace. Our unwavering dedication to workplace equality drives us forward. We welcome applications from individuals of diverse backgrounds, including Aboriginal and Torres Strait Islander communities. Our recruitment process prioritises essential job requirements, knowledge, skills and experience and is consistently fair to all applications.
Our Safeguarding Children & Young People Commitment
We keep children and young people safe in our spaces and do not tolerate any kind of abuse. Our team, including employees and volunteers, must meet high standards to ensure they prevent and report abuse. We ensure all children and young people have a safe space where we listen to them and empower them. Every day, we aim to make children and young people feel valued, protected, and heard. All roles are subject to compliance and reference checks and are subject to relevant state/territory legislation.