Client Coordinator
Our Perks and Benefits
* Discount on building a home with any of our building brands (after qualifying period)
* Income protection insurance – 100% funded by NEX. Covers up to 2 years at 75% of base salary in case of illness or injury
* Purchased leave – opportunity to apply for up to 2 weeks extra leave each year
* Paid Parental leave – 12 weeks for the primary carer and 4 weeks for secondary carer
* Employee discounts on gym memberships (Fitness Passport), motor vehicles (Mitsubishi), home appliances, energy, health insurance and more
* AIA Vitality health and wellbeing program
* Focus on diversity and inclusion (Women in Construction Program and annual Building Inclusivity Awards)
* Employee assistance program to support mental, financial and physical wellbeing
* Huge catalogue of online learning and ongoing professional development programs
* NAWIC and HIA corporate membership
* Attractive remuneration
* And so much more!
About the Opportunity
The Client Coordinator is a key member of the Customer Support and Delivery team, managing multiple projects for a customer brand from project start through to site, including after‐delivery support.
* End‐to‐end administration throughout the project's lifecycle, from processing customer orders to scheduling manufacturing based on client and operational demand.
* Communicate with clients regularly to provide status updates on projects.
* Coordinate project‐specific product and materials procurement.
* Analyse data and drive continuous improvement initiatives.
* Log and action client feedback, provide resolutions and outcomes within service response times.
* Build and maintain key relationships with internal and external stakeholders.
* Focus on customer service and client experience.
About You
You will share a passion for our purpose and be aligned to our core values – better together, accountable, people matter and think bigger. In addition, you will have:
* Experience in a customer‐centric administration role, including scheduling, planning and coordination of high‐volume jobs.
* Thriving in a fast‐paced high‐volume work environment, efficiently prioritising tasks and maintaining accuracy while meeting crucial deadlines.
* Efficient and effective communication skills, with the ability to engage with stakeholders on all levels.
* Proficiency in client negotiation and resolution, showcasing a strategic problem‐solving approach and the ability to think quickly in situations.
* Strong customer service focus, ensuring client satisfaction through responsive and attentive interactions.
* Experience within the building and construction industry (highly desirable).
* Confident, bubbly personality, committed to working as one team.
We are keen to improve female and other marginalised groups representation in our workplaces. If this role appeals to you but you don't feel you tick every box, we encourage you to still apply. We'd love to have a chat with you about your career goals.
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