About the company: Work for one of Australia’s leading finance specialist—and a people-first organisation where your growth comes first. Join a team where innovation drives success and your contributions truly matter. Reporting to the Customer Service Team Leader, this is a great opportunity for you to pave your career by learning a wide range of processes in your role as a Customer Service Representative This is a hybrid role from Monday to Friday, which will offer great work life balance as you work from home three days per week. Successful candidates must commit to 4 weeks of training that will be carried out onsite Role Responsibilities: Inbound calls relating to a range of customer enquiries while delivering an exceptional client experience to our customers and the dealer network Responding to written correspondence received from clients or our dealer network Liaise with internal stakeholders to effectively manage consumer and commercial customers Taking ownership of complex matters and participating in change implementation activities Contribute to the success of the wider Operations team, by supporting other areas from time to time The successful candidate will have: Excellent and professional verbal and written communication skills, with the ability to clearly explain complex processes to clients and Senior Management Previous contact centre experience is preferable but not essential as training will be provided Demonstrable knowledge of Financial Services or tertiary qualification in a relevant field (completed or ongoing) High level of attention to detail and accuracy Demonstrable proficiency across the MS Office suite or Excel is highly regarded Benefits: Genuine career opportunity for motivated and committed people 10% Bonus structure Working from home 3 days per week Supportive, inclusive and diverse team culture Career Progression Work close to home in Macquarie Park close to public transport Ready to Drive Your Career Forward? Apply now and be part of a team that’s shaping the future of finance.