About the Role
As a 12-month FTC Training Administrator, you will work as part of our training administration team, liaising closely with trainers, clients and students. You will coordinate our apprenticeship and post-trade courses, whilst playing a key role in ensuring that the organisation meets its regulatory compliance obligations.
Responsibilities
* Administer student enrolments, invoicing, scheduling of sessions, resulting and completions
* Prepare student documentation and teaching materials
* Answer incoming calls, respond to training queries and correspondence
* Assist with audits and statutory RTO compliance activities
* Assist in processing of competency results and claims for students in VETtrak
* Maintenance of student data and files in accordance with RTO policies and compliance requirements
* Liaising with Trainers and Management
* General filing, processing mail, student invoicing, payments and reports
About You
The ideal candidate for this role will have:
* Experience working in an administration role
* Excellent written and verbal communication skills
* Excellent attention to detail
* Sound computer literacy, including proficiency with Microsoft Outlook, Word, Excel and VETtrak (ideal)
* Self-motivation, with demonstrated ability to work independently and within a team
* Demonstrated time management and organisational skills
* Ability to handle sensitive information with absolute confidentiality
* Reliability and a positive attitude to work in a team environment
Working at PICAC - Beenleigh
Working for PICAC you will benefit from:
* A competitive remuneration package
* An additional 5 days of leave at Christmas that is not deducted from your annual leave balance.
* Extensive professional development and training
* Working in state-of-the-art facilities and amenities
* The opportunity to work in an environment that is highly regarded within the training industry and wider Brisbane area
Job insights
Unlock job insights
Your application will include the following questions:
* Which of the following statements best describes your right to work in Australia?
* How many years' experience do you have as a Training Administration Officer?
* Which of the following Microsoft Office products are you experienced with?
* Do you have experience working for a registered training organisation (RTO)?
* Do you have experience in administration?
* What's your expected annual base salary?
* Do you have customer service experience?
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