Company:Mercer Description: We are seeking a talented individual to join our Admin Operations team at Mercer – a business of Marsh. This role will be based in Melbourne, Sydney or Adelaide. This is a hybrid position that includes an in-office attendance requirement.
The SuperStream Support Administrator is a key member of the fund administration team, responsible for ensuring the smooth and accurate processing of superannuation contributions and rollovers in compliance with SuperStream data and payment standards. You will play a vital role in maintaining the integrity and efficiency of transactions, liaising with various stakeholders, and supporting system enhancements.
We will count on you to:
* Administer and monitor SuperStream contributions, rollovers, and data files to ensure compliance with APRA and ATO standards.
* Perform daily reconciliations of contributions and rollover payments received via SuperStream.
* Investigate and resolve SuperStream error messages, payment mismatches, and exception reports.
* Liaise with employers, clearing houses, external stakeholders, gateway vendors, and internal teams to correct and resubmit data when required.
* Ensure all contributions and rollovers are processed within legislated service level timeframes.
* Assist in testing system changes or upgrades impacting SuperStream processing.
* Support BAU teams with day‐to‐day issues and identify opportunities to improve processes and reduce errors.
* Assist in internal audit, compliance, and regulatory reporting requirements.
What you need to have:
* Demonstrated experience in corporate superannuation.
* Curiosity to learn and investigate issues.
* Excellent organisation, planning, and analytical skills.
* Ability to work independently with minimal supervision.
* Strong knowledge of superannuation systems and support applications (ideally Sonata, Excel, Word, Outlook).
* Good written and verbal communication skills.
* Sound knowledge of superannuation concepts, including benefit design (accumulation and complex defined benefit arrangements) and insurance arrangements.
* Sound knowledge of superannuation legislation.
What makes you stand out:
* RG 146 Compliance is highly desirable.
* Self‐motivated and deadline‐driven approach.
* Experience in identifying and implementing process improvements to reduce risk and errors.
Why join our team:
* We help you be your best through professional development opportunities, interesting work and supportive leaders.
* We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
* Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well‐being.
Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X. Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment. Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.
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