The Role:
Our client is seeking an experienced Service Delivery Coordinator to join a dynamic, collaborative team supporting an established client base.
This role is an exciting, customer-focused opportunity for an individual with strong leadership skills eager to contribute to the success of an IT service desk team and aid the success of its clients.
Core Functions
- Client Outcomes - Own service delivery quality and SLA adherence for assigned clients.
- Coordinate and prioritize service desk team of L1-2 professionals towards client goals.
- Client Liaison - Act as the primary service contact for assigned clients, conducting regular service check-ins capturing feedback, issues and areas for improvement
- Client Support & Facilitation (VIP Care) - Personally handle high-priority or VIP client requests requiring extra care, attention, and clear communication to protect relationships and service reputation.
- Team Leadership - Lead, coach, and support pod engineers to improve skills, accountability, and efficiency.
- Process Adherence - Ensure compliance with documented SOPs, checklists, and Service workflows.
- Issue Resolution - Escalate recurring blockers, resource constraints, and systemic issues to the Head of Service Ops.
- Continuous Improvement - Identify opportunities for automation, consistency, and client experience improvements; actively participate in the Service Leaders L10 to align on improvements and share feedback.
About You:
We are seeking someone who is ambitious, a strong communicator, with excellent customer service skills.
This role is suited to someone passionate about providing customer-focused IT support and thriving in a fast-paced environment.
Key Skills & Experience:
- 4+ years of experience in a team coordination role
- Experience with IT client engagement, customer service and relationship building
- Excellent communication and interpersonal skills, with an ability to engage collaborative teams.
- A proactive mindset with a willingness to upskill and adapt in a dynamic IT landscape.
Requirements:
- Must be an Australian Citizen or Permanent Resident.
- Availability to work on-site full-time in central Brisbane
This is a fantastic opportunity to step into a career-building role within a supportive organisation.
If this sounds like your next move, apply now!
Required Skill Profession
Operations Specialties Managers