Problem Management Expertise
The Problem Coordinator plays a pivotal role in minimizing the impact of problems on business operations. This role is responsible for the effective implementation and oversight of the problem management process across multiple client accounts.
Key Responsibilities:
* Lead and coordinate problem investigations across client accounts, ensuring timely resolution and implementation of preventative actions.
* Manage the full lifecycle of problems from identification through to resolution and closure, adhering to ITIL standards.
* Facilitate root cause analysis (RCA) and document findings, maintaining accuracy of all problem management tickets.
* Analyze incident trends to identify potential and recurring problems, gathering data and generating operational reports.
Required Skills and Qualifications:
* Knowledge of problem and change management, with experience working within an ITIL-based environment.
* Skilled at multitasking, with articulate and methodical work practices.
* High level of interpersonal and organizational skills, with effective communication and collaboration abilities.
* Proficient use of Microsoft Office products, particularly Excel for data analysis and reporting purposes.
Why this Role Matters:
This position requires a proactive and analytical individual who can effectively manage problems and implement solutions that minimize their impact on business operations.