Overview
Hunter New England Local Health District – Administration and Clerical, Part-Time (Permanent Part Time). Location: John Hunter Children's Hospital, Newcastle, NSW. Requisition ID: REQ648557. Closing date: 12 April 2026 at 11:59pm.
About The Role
An exciting opportunity exists for an experienced and highly organised Administration Officer to join the Child Protection Team (CPT) at John Hunter Children's Hospital. This role provides specialised administrative, clinical, and interagency support that is critical to the effective functioning of a highly specialised multidisciplinary service. The position requires discretion, professionalism, and the ability to work confidently within a complex and sensitive environment.
About The Team
The Child Protection Team is a multidisciplinary service providing expert medical, psychosocial, and interagency support to children and young people where there are concerns regarding abuse, neglect, or significant harm. The team works closely with paediatricians, social workers, nursing staff, and external agencies including DCJ and NSW Police to ensure coordinated, timely, and legally compliant responses. The team is known for its collaborative, respectful, and professional culture. Administrative staff are highly valued as integral members of the team, contributing directly to clinic coordination, interagency communication, and medico-legal processes.
Key Responsibilities
* Provide high-quality customer service as a first point of contact via phone, email, and in person
* Coordinate and prepare clinic correspondence, including clinical typing
* Manage incoming and outgoing correspondence, diaries, and communications
* Prepare financial and data reports, along with formal documentation
* Support administrative functions including payroll rosters, recruitment, invoicing, receipting, and purchase requisitions
* Maintain accurate electronic and general records in line with legislative and NSW Health requirements
* Coordinate child protection outpatient clinics, including scheduling, notifications, and data system maintenance
* Support Medicare billing processes related to clinics
* Maintain and improve administrative systems to support service delivery
* Build effective working relationships with internal and external stakeholders
* Work in accordance with NSW Health policies, the HNE Health Values Charter, and the Excellence Framework
Qualifications and Experience
Experience in a health, legal, or community services setting, as well as exposure to clinical administration or child protection, will be highly regarded. You will be highly organised and proactive with the ability to manage competing priorities in a fast-paced environment. Strong written and verbal communication skills, professionalism, discretion, and the ability to work with sensitive information are essential. Proficiency with computer systems, databases, and Microsoft Office applications, with the ability to learn medical terminology and internal systems, is required.
Why Join Us
Hunter New England Health offers meaningful work in a supportive, team-focused environment. Salary information: remuneration from $35.84 – $36.96 per hour plus superannuation and salary packaging. Benefits may include annual leave, parental leave, salary packaging options, and other staff programs.
Need more information? Applying for this position
For role related queries, contact Melissa Davis at Melissa.Davis@health.nsw.gov.au. Eligibility: permanent employment requires Australian citizenship or permanent residency, or NZ citizenship with a current NZ passport. We do not sponsor temporary visa holders. An eligibility list may be created for future vacancies.
Information For Applicants
Applicants will be assessed against the essential requirements and selection criteria contained within the position description. For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2. This is a Category A position and all new employees must comply with NSW Health policy PD2024_015 regarding occupational assessment, screening, and vaccination.
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