Job Description
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We are seeking a skilled Technical Support Engineer to join our team. The successful candidate will be responsible for providing technical support and troubleshooting complex issues related to AWS infrastructure services.
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Our team is dedicated to ensuring the smooth operation of our global data centre infrastructure, and we are looking for someone who can work collaboratively with our engineers, supply chain specialists, security experts, and operations managers to achieve this goal.
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Key Responsibilities:
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* Provide technical support and troubleshooting for complex issues related to AWS infrastructure services
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* Collaborate with cross-functional teams to identify and resolve technical issues
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* Develop and maintain documentation and knowledge base articles related to technical support procedures
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Required Skills and Qualifications:
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* 1+ years of experience in technical support or equivalent
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* Knowledge of networking protocols such as HTTP, DNS, and TCP/IP
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* Experience scripting in modern programming languages (e.g. Bash, Python, Perl, Ruby)
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* 1+ year Linux/Windows systems administration experience
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About Us:
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At Amazon Web Services (AWS), we value diversity and inclusion in the workplace. We are committed to creating an environment where everyone feels valued, respected, and empowered to contribute their best work.
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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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We pay our respect to the Traditional Custodians of country throughout Australia and extend that respect to all Aboriginal and Torres Strait Islander peoples today.