Customer Service / Case Manager - Entry Level
Do you want to kick start your corporate career or have previous experience but want to work for a global leading insurer within the workers compensation space?
MAYDAY Recruitment is seeking passionate and empathetic individuals to join a leading organisation in Newcastle as entry-level Case Manager .
If you're someone who enjoys helping others, thrives in a collaborative environment, and is ready to build a meaningful long-term career - this could be your perfect next step
What's in it for you?
* Full time permanent role
* $70,000 plus super (potential for more if you have relevant workers compensation experience)
* Must be available to join interviews on the 10th or 11th December 2025.
* Start date 12th January 2026
* Hybrid work model – 2 days in office, up to 3 days from home once training is complete.
* Comprehensive in-office training program to set you up for success.
* Work in a supportive, team-based environment with access to mentors and specialists.
* Be part of a collaborative and inclusive team that values empathy, growth, and balance.
* Enjoy a modern Newcastle office, excellent facilities, and a people-first culture.
Main responsibilities include:
* Manage a portfolio of workers' compensation claims with empathy and professionalism.
* Provide timely, customer-focused support to injured workers and employers.
* Collaborate with technical specialists, injury management professionals, and mobile case managers.
* Deliver accurate information and guide clients through their entitlements and obligations.
* Participate in claim reviews, case conferences, and client meetings as needed.
* Ensure compliance with legislation and company standards while delivering exceptional service.
The ideal candidate:
* Experience in customer service (medical, hospitality, retail, or corporate experience highly regarded).
* Can come from retail or hospitality backgrounds.
* Strong communicator who's empathetic, organised, and proactive.
* Able to multitask and stay calm under pressure.
* Collaborative team player with excellent attention to detail.
* Motivated to grow and develop in a meaningful, people-focused role.
Apply today
Please note: you must have full time permanent working rights.
Any questions, please reach out to *****@maydayrecruitment.com
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