About the Role
We are looking for an experienced
Senior Service Designer
to join a multidisciplinary team on a
6-month contract
, starting immediately. This role will play a key part in shaping and improving complex services by applying strong user-centred and systems-thinking approaches.
The role As a Senior Service Designer, you will work across discovery and delivery to design end-to-end services that meet user needs while balancing business, policy, and operational constraints. You'll collaborate closely with product managers, UX designers, researchers, engineers, and stakeholders across the organisation.
Key responsibilities
* Lead service design activities across complex, multi-channel services
* Plan and facilitate discovery, co-design, and mapping workshops
* Create and communicate service artefacts such as service blueprints, journey maps, and ecosystem maps
* Translate user insights into clear service concepts and recommendations
* Work closely with product, delivery, and operational teams to ensure designs are feasible and actionable
* Influence stakeholders and advocate for user-centred design practices
About you
* Proven experience as a
Senior Service Designer
(or equivalent) working on complex services or in agile environments
* Strong background in service design methods
* Comfortable working in ambiguous environments and shaping problems
* Excellent facilitation and stakeholder management skills
* Able to start
immediately or at short notice
Contract details
* Duration:
6 months
* Start:
Immediate
* Location:
Sydney (hybrid working)
* Rate:
Competitive day rate, commensurate with experience
Why join?
* Work on meaningful, large-scale services
* Join a collaborative, multidisciplinary team
* Opportunity to make impact quickly in a senior role
To Apply
* Please click 'apply' button now.