QNAP Systems, Inc., headquartered in Taipei, Taiwan, is a global provider of innovative Network‐attached Storage (NAS) and video surveillance solutions. Known for its user‐friendly designs, high‐level security, and versatile scalability, QNAP serves both home and business users. The company offers solutions for storage, backup, virtualization, teamwork, and multimedia, while advancing NAS to host innovations in Internet of Things (IoT), artificial intelligence (AI), and machine learning (ML). QNAP remains committed to delivering high‐quality and future‐forward technologies.
Role Description
The Field Applications Engineer‐SE is a full‐time on‐site role based in the Greater Sydney Area. Responsibilities include providing pre‐sales and post‐sales technical support, assisting in the implementation of QNAP solutions, and collaborating with the sales and engineering teams to meet customer requirements. The role also involves troubleshooting, maintaining customer satisfaction, and delivering product training or presentations. Regular interaction with clients to understand and fulfill their technical needs will be a key part of the job.
Qualifications
* Strong expertise in Field Applications and experience in providing effective Technical Support.
* Proven skills in Sales processes and customer relationship management.
* Solid understanding of Electronics and Analog systems.
* Ability to troubleshoot complex technical issues and communicate solutions clearly to customers.
* Strong interpersonal and communication skills, both written and verbal.
* Bachelor's degree in Electrical Engineering, Computer Science, or a related field is preferred.
* Familiarity with NAS, IoT, AI, or ML solutions is a plus.
* Willingness to travel within the Greater Sydney Area for on‐site client support.
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